RDA is committed to enriching the lives of all disabled people through the use of horses, and to ensuring that all of our participants receive an excellent service with RDA, according to their specific needs. This would not be possible without our network of committed volunteers and staff, who all work together to achieve this aim.
Our Values:
- RDA is a community of people who believe it is what you can do that counts, and who enable participants and volunteers to achieve their goals
- RDA values the input of all people who are involved – participants, volunteers and paid staff
- RDA ensures that development and achievement is recognised and celebrated across the organisation
- RDA aims to deliver an excellent service and experience for all participants and volunteers
- RDA recognises the central part that horses play in everything we do
RDA will always seek to handle concerns or dissatisfaction expressed by members of its community, including parents and guardians/carers of RDA child participants, adults at risk (vulnerable adults) other stakeholders and members of the public, in line with its values and responsibilities.
When dealing with any complaint, RDA’s values should always form the basis for any action taken or decisions made, and all involved must be reminded of these values and their individual responsibilities in line with the RDA UK Codes of Conduct and Agreements, including the RDA Working Together Code of Conduct.
Informal Resolution
RDA would always ask that informal resolution between parties is attempted before any formal complaint is made. In many cases, those who have cause to raise issue may simply wish to have the opportunity to be listened to, to put their opinions forward, and to feel that their concerns or issues have been taken seriously.
RDA UK Complaints Policy & Guidance (Updated June 2024)
Group Complaint Policy and Procedure (Coming soon)
We would always hope that disagreements could be settled between individuals involved where possible. If this is not possible, concerns regarding your experience at your local RDA Group should be made to the Group Chair in the first instance. If not resolved or if the compliant is directed against the Group Chair, complaints should be escalated to the County or Regional Chair.
